Privacy Policy

Last updated: February 10, 2026

1. Introduction

Sycom (“we”, “us”, or “our”) operates the Sycom LMS platform. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service.

2. Information We Collect

We may collect the following types of information:

  • Account information: name, email address, and password when you create an account.
  • Profile information: optional details such as job title, company, location, and bio.
  • Usage data: course progress, completion rates, quiz scores, and interaction with labs.
  • Technical data: IP address, browser type, device information, and access times collected through server logs.
  • Payment information: billing details processed securely through third-party payment processors. We do not store credit card numbers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Personalize your learning experience and recommend relevant courses.
  • Send you transactional emails (account verification, password resets, course updates).
  • Send marketing communications (with your consent, which you can withdraw at any time).
  • Analyze usage patterns to improve our platform and content.
  • Detect, prevent, and address security issues and fraud.

4. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers: trusted third parties who assist us in operating the Service (hosting, analytics, email delivery, payment processing).
  • Legal requirements: when required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, secure authentication mechanisms, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, analytics).

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain data processing.
  • Export your data in a portable format.
  • Withdraw consent for marketing communications.

To exercise any of these rights, contact us at privacy@sycom.dev.

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy, please contact us at privacy@sycom.dev.